Thank you for shopping with BellaCrafta. We want to provide you with a smooth and satisfactory shopping experience. This Cancellation & Refund Policy explains the terms related to order cancellation, returns, and refunds.

Website: https://bellacrafta.com/

1. Order Cancellation

  • Customers can request cancellation of their order before the order has been shipped.
  • To cancel an order, please contact our customer support team with your order details.
  • Once an order has been shipped, cancellation requests may not be accepted.

If the order has already been dispatched, you may request a return/refund according to the applicable conditions.

2. Cancellation by BellaCrafta

BellaCrafta reserves the right to cancel an order in situations such as:

  • Product availability issues
  • Incorrect pricing or product information
  • Payment-related issues
  • Suspicious or fraudulent transactions
  • Any circumstances beyond our control

If we cancel your order, eligible payments will be refunded.

3. Refund Eligibility

Refunds may be provided in cases such as:

  • Wrong product received
  • Product damaged during delivery
  • Manufacturing defect
  • Order cancellation approved before shipment

To request a refund, please contact us with your:

  • Order number
  • Name and contact details
  • Reason for refund request
  • Photos/videos

4. Non-Refundable Items

Refunds may not be available for:

  • Products damaged due to customer handling
  • Used products
  • Products without original packaging/tags
  • Customized or personalized products
  • Items purchased under special conditions or final sale offers

5. Return Process

If your return request is approved:

  1. Contact BellaCrafta customer support.
  2. Share your order details and issue.
  3. Follow the return instructions provided by our team.
  4. Product inspection will be completed after receiving the returned item.

Products must be returned in their original condition.

6. Refund Processing Time

Once your refund is approved:

  • Refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Bank/payment provider processing time may vary.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.
  • Provide order details and supporting images/videos.
  • We will review the request and provide a suitable solution.

8. Late or Missing Refunds

If you have not received your refund after the mentioned processing time:

  • Check your bank/payment account again.
  • Contact your payment provider.
  • Contact BellaCrafta support for further assistance.

9. Contact Us

For cancellation and refund-related questions, contact us:

Website: https://bellacrafta.com/
Email: support@bellacrafta.com